Play Responsibly.
Know Your Limits.
At m99my, gambling is entertainment — and entertainment should never come at the cost of your financial wellbeing or mental health. We take our duty of care seriously. This page outlines the tools, resources, and support available to every player on our platform.
Gambling Should Always Feel Like a Choice
m99my was built to be a platform that Malaysian players can trust — and that trust extends beyond game quality and payment speed. It includes a genuine, operational commitment to responsible gambling at every level of how we design and run our platform.
We believe that the vast majority of players who enjoy m99my — whether they're betting on EPL matches from Kuala Lumpur, spinning slots during a quiet evening in Penang, or playing live Baccarat in Johor Bahru — do so safely and within their means. Our responsible gambling programme exists to support every player, and to provide meaningful intervention for those who need it.
The tools on this page are not just checkboxes. They are actively maintained, immediately accessible features of your m99my account. No waiting periods, no fees, no judgment.
All responsible gambling tools are provided at no cost to any registered player. No account penalty for using them.
Deposit limits and self-exclusion requests are applied immediately upon confirmation. No delays.
Our support team is available around the clock to help you activate any responsible gambling tool, no questions asked.
All responsible gambling requests are handled privately. Your request is never shared beyond what is strictly necessary to process it.
Tools Available on Your m99my Account
Every registered player has immediate access to the following responsible gambling features. Contact our 24/7 support team via live chat to activate any of them.
Deposit Limits
Set a maximum amount you are permitted to deposit within a defined period — daily, weekly, or monthly. Once set, a deposit limit takes effect immediately. Increases to an existing limit require a mandatory 24-hour cooling-off period before they are applied, giving you time to reflect. There is no minimum limit — you can set as low as RM10 per day if that suits your situation.
Loss Limits
A loss limit caps the total amount you can lose within a set timeframe. When you reach your loss limit, your account is automatically restricted from placing further bets for the remainder of the period. This is one of the most effective tools for maintaining control over your gambling budget, regardless of how a session is going.
Session Time Limits
Choose a maximum continuous session duration. When the time is up, you will receive a clear on-screen notification and be prompted to log out. You can also enable a session time reminder at regular intervals — for example, every 30 minutes — so you remain aware of how long you've been playing.
Cooling-Off Period
A cooling-off period temporarily restricts access to your account for a chosen duration — from 24 hours up to 6 weeks. During this time you cannot log in, place bets, or make deposits. It is shorter and less permanent than full self-exclusion, making it a good option if you feel you need a short break rather than an extended pause.
Self-Exclusion
Self-exclusion permanently closes your m99my account for a minimum period of 6 months, with options extending up to 5 years or permanently. Once self-exclusion is applied, it cannot be reversed during the chosen period — this is by design, to protect players who are serious about taking a break. During self-exclusion, m99my will also suppress all marketing communications to your contact details.
Reality Check Reminders
Enable periodic on-screen reminders that display how long you've been playing, how much you've wagered, and your net result for the session. Reality checks are delivered as gentle interruptions — they do not lock your account, but they do prompt a moment of conscious reflection before you continue playing.
Strictly 21 and Above
m99my operates a strict 21+ age policy with zero tolerance for underage access. This is not merely a terms and conditions requirement — it is an active operational commitment backed by identity verification at registration and at withdrawal.
Every player registering on the m99my platform is required to provide verifiable proof of identity and age as part of our standard KYC (Know Your Customer) process. We verify government-issued documents — including MyKad and passports — and cross-check date of birth during account verification.
If any account is found to be operated by a person under the age of 21, the account will be immediately closed, all activity will be voided, and any deposits made may be returned via the original payment method. No exceptions are made.
Age Verification is Mandatory
All players must complete identity verification before withdrawals are processed.
- MyKad or valid passport accepted as proof of identity and age.
- Date of birth is verified against official document records during KYC review.
- Accounts pending age verification are restricted from making withdrawals.
- Underage accounts are closed immediately with winnings voided upon detection.
- Additional age checks may be requested at any time at m99my's discretion.
Signs That Gambling May Be a Problem
Problem gambling can develop gradually. Recognising the signs early gives you the best chance of addressing it before it escalates. If several of the following apply to you, we strongly encourage you to reach out for support.
- Spending more money or time gambling than you originally planned.
- Gambling to recover losses from previous sessions ("chasing losses").
- Feeling irritable, anxious, or restless when not gambling.
- Borrowing money, selling assets, or using essential funds (rent, groceries) to fund gambling.
- Lying to family members, friends, or colleagues about gambling activity.
- Neglecting work, family, or personal responsibilities because of gambling.
- Feeling that you need to gamble with increasingly larger amounts to get the same excitement.
- Making repeated unsuccessful attempts to cut back or stop gambling.
- Using gambling as a way to escape problems, stress, or negative emotions.
Tips for Keeping Gambling Enjoyable
The majority of m99my players gamble safely and within their means. These habits help keep the experience fun and sustainable over the long term.
- Set a gambling budget before you start and treat it like an entertainment expense — not an investment.
- Use deposit limits proactively, before you feel you need them, as a routine financial management tool.
- Take regular breaks. If you've been playing for more than an hour, step away for at least 15 minutes.
- Never gamble when you are emotionally low, stressed, tired, or under the influence of alcohol.
- Balance gambling with other social activities and hobbies. It should be one form of entertainment, not the primary one.
- Accept that losses are a normal part of gambling. Never chase a loss — log out and come back another time.
- Celebrate wins in proportion. A win is a pleasant outcome, not a reason to keep playing until you lose it back.
- If you feel in control of your gambling today, use that clarity to set limits for the future.
How Are You Doing?
This is not a clinical diagnostic tool — but reflecting on these questions honestly can be a useful way to check in with yourself. If multiple questions resonate with you, please consider reaching out for support.
A Quick Check-In — Be Honest With Yourself
Have you ever felt the need to bet more and more money to achieve the same level of excitement?
Have you become restless or irritable when you tried to cut back or stop gambling?
Have you gambled as a way to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
After losing money gambling, have you returned the following day to try to win back what you lost?
Have you lied to family members, a therapist, or others about how much you have been gambling?
Have you ever borrowed money, sold valuables, or used funds meant for essential expenses to fund gambling?
Have gambling-related concerns caused significant stress in your relationships, work, or daily life?
Support Resources
m99my's own support team is available 24/7, but professional help from an independent organisation can be an important part of recovery. The following resources are available to Malaysian players and international users.
The Ministry of Women, Family and Community Development's 24-hour welfare helpline. Trained counsellors provide support for a wide range of personal and social issues, including gambling-related distress. Free to call from any Malaysian mobile or landline.
Befrienders Kuala Lumpur is a confidential emotional support service for anyone in distress, despair, or struggling with mental health challenges. Gambling-related anxiety and depression are among the concerns they support callers through.
GamCare is the UK's leading provider of information, advice, and support for people affected by problem gambling. Their online resources, self-help tools, and forum communities are accessible to anyone globally, free of charge.
A fellowship of people who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are available globally, including online options accessible from Malaysia.
Ready to Play — Responsibly?
m99my is a platform built on transparency, fairness, and genuine care for its players. Browse our full game library and sporting markets — and know that our responsible gambling tools are always just one live chat message away.